Privacy Policy

PRIVACY POLICY

Last updated: 04 April 2024

Thank you for choosing XenCapture (XenReality Technologies Private Limited) (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected]

When you use our web or mobile application, as the case may be (the “App“) and more generally, use any of our services (the “Services“, which include the App), we appreciate that you are trusting us with your personal information. Your privacy is of utmost importance to us. In this privacy notice, we aim to clearly outline the information we gather, how we use it, and your related rights. Please take a moment to carefully review it, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our App), as well as, any related services, sales, marketing or events.

Please take your time to carefully review this privacy notice as it provides insight into how we handle the information we collect.

WHAT INFORMATION DO WE COLLECT?
Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our App.
We automatically collect certain information when you visit, use or navigate the App. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our App and other technical information. This information is primarily needed to maintain the security and operation of our App, and for our internal analytics and reporting purposes.

The information we collect includes: Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our App and which we record in log files.

Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the App (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
HOW DO WE USE YOUR INFORMATION?
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our App for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our App, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We only share information, to comply with laws, to provide you with services, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
a) We may process your data to use your personal information for a specific purpose.
b) Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
c) Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
d) Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
e) Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
f) More specifically, we may need to process your data or share your personal information in the following situations:
i) Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
We may transfer, store, and process your information in countries other than your own.
Our servers use AWS to locate your data in India. If you are accessing our App from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in and other countries.

If you are a resident in the European Economic Area, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 6 months after account deletion.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our App is at your own risk. You should only access the App within a secure environment.

Access to the Services by XenCapture is carried out through a login with the insertion of a user and a password (automatically generated; the customer is given the possibility to change it through the Forgot Password function). The application solution uses secure data transmission: HTTPS with TLS. The encryption protocol used depends on the type of channel.
WHAT ARE YOUR PRIVACY RIGHTS?
You may review, change, or terminate your account at any time.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
DO WE EMPLOY ANY THIRD-PARTY SERVICE PROVIDERS?
We may employ third-party companies and individuals due to the following reasons:
a) To facilitate our Service
b) To provide the Service on our behalf
c) To perform Service-related services or to assist us in analysing how our Service is used
We want to inform users of this Service that these third parties have access to your Personal Information after personal approval, to perform a task assigned on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
CHILDREN’S PRIVACY RIGHTS
These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers.
PERMISSIONS
Our Services need the following permission to work:
a) Camera and Microphone: is used to take pictures and videos
b) Read and Write storage files: is used to save pictures and videos taken from camera and files downloaded from cloud

All permissions will not be used without user consent.
CHANGES TO THIS PRIVACY POLICY
This policy may be subject to change over time. Since we may update our Privacy Policy from time to time, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page.
CONTACTS
To resolve a complaint regarding the Service or to receive further information regarding user data storage, user data retention, deletion, and security controls, please reach us at: [email protected]