Frequently Asked Questions

What is XenCapture?

XenCapture is a mobile and web app that allows you to create 3D models of real-world objects from 2D photos or videos.

What can I use XenCapture for?

XenCapture can be used for various purposes, such as for e-commerce, creative visualization, etc. You can use it to create 3D models of retail products, digital twins, game assets, characters, or anything else you can imagine.

Is XenCapture free to use?

Yes! We allow users to download the application and generate models for free. However, the feature to download a 3D model will only be available when the user has purchased the 3D model.

How easy is to sign up for XenCapture?

Signing up only requires a user to enter a valid email address along with a password. We also accept Google/Apple login to make the sign up process even faster!

How do I capture images/videos using the app?

Refer to our tutorial here to learn more about how to capture images/videos from the application.

What devices does XenCapture support?

The XenCapture application is supported on:

i. iPhone mobiles running iOS 11 & above.
ii. Android mobiles running Android 8.1 & above.
iii. Web application available for Windows & macOS.

Why did my model fail to generate?

Reasons why the model could have failed during generation could be:

i. Unstable internet connection. Check to make sure you have a stable internet connection while uploading your images/video.
ii. Do not quit the application while the images are being uploaded.
iii. Insufficient images have been uploaded. Refer to our tutorial here to understand how many images to capture.
iv. Images have not been captured correctly. Refer to our tutorial here to understand how to capture images correctly.

What formats can I export in once I buy the 3D model?

XenCapture can export meshes in the following formats: GLB, USDZ, FBX, OBJ, and STL

How much do I have to pay for XenCapture?

XenCapture is a completely free application to use to generate 3D models. However, we charge a one-time fee to download a 3D model that has been generated. Once the model has been purchased, users gains unlimited access to that model.

For Tech Support

For General Queries

hello@xenreality.com